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Cost
Permanent IT support staff cost money. Usually between £40-£60K per year. Outsourcing your IT support to Campbell Lee can supply more - and cost less.
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Breadth of Knowledge
In addition to our general support staff, we employ highly skilled and highly accredited specialist engineers. Their knowledge allows for speedy resolution to even the most complex problems.
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Cover
A permanent person needs education, will have sick leave, and needs holidays. Outsourced support ensures continuity of coverage and alternate help in a crisis.
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Exposure
The IT sector is notorious for staff members moving on. An employee departure may leave your business exposed. Not just in continuity of IT service, but consider the security implications if he or she has password and administrative access and he or she may be the secure administrator.
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Mistakes
If a member of your staff makes a mistake, it is fixed at your cost. In the unlikely event that we make a mistake - we fix it, at our cost.
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Service Delivery
If your staff fail to deliver the service level you require, it can be difficult to remove or replace them. Our support contracts include Service level agreements which ensure that we deliver.
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Skill Sets
Individual staff members have a finite skill set. No one person can do everything. Businesses require in-depth knowledge of financial applications, email, hardware, security, firewalls, operating systems and even the ability to identify track and correct human error. Our support contracts cover your IT infrastructure - end to end.
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Risk
When problems occur outside the skill set of your permanent support staff, they may "tamper" in a genuine attempt to fix. This often causes a greater problem and more downtime, frequently requiring third party involvement to fix. Within our support team, we have an extensive skills set that allows us to deal with any IT related problem.
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Problem Ownership
We take complete ownership of problems. We take responsibility to correct damage and recover to a controlled point. We don't hide behind the "not our fault" issues quoted by hardware manufactures and software authors.
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Experience
We've been around for 27 years. That means we've previously seen and know how to fix most problems. We resolve 85% of calls remotely ensuring speedy recovery. That's why we have a 97% client retention rate.
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